Hey everyone, I'm facing a frustrating issue while trying to transfer credit card miles from Capital One to Qantas. My last name has an apostrophe in it, which Qantas typically doesn't accept. I've managed to get Qantas to recognize my name without the apostrophe visually, but the transfer still fails after several attempts. The error message states: 'The information you have entered is not valid for Qantas Frequent Flyer. Please confirm your name and membership ID match your Qantas Frequent Flyer account and try again.'
I believe the problem lies in how the backend systems are handling the apostrophe. Unfortunately, both customer services have been unhelpful and scripted, and the bank (Capital One) won't let me remove the apostrophe. Is there anything I can do to help these two systems understand that it's the same name and get this transfer to work so I can book my flights? Thanks for any advice!
3 Answers
Have you tried asking CapOne to use a different character in place of the apostrophe, like a backtick (`)? It could be a long shot, but since they might be limited by their system, it's worth suggesting.
Unfortunately, as a user, you might not be able to do much about this issue. It's really up to the developers with admin access to the API systems to fix any discrepancies regarding name handling.
You might need to check if Qantas is expecting the apostrophe in a specific format, like escaping it (`'`) or doubling it (`''`). That might help in getting through the API call. You could also look into some developer forums for more insights!
What does non-escaped mean? Sorry, I actually know nothing about coding! Thanks for the suggestion 🙂