Hey everyone! I'm searching for a free ticketing system for my workplace, something that's well-maintained but doesn't cost anything. I'm not a fan of osTicket as it looks quite unprofessional and doesn't meet our needs. I'd love a system that can integrate with WhatsApp and email for automatic ticket creation, plus some Office 365 features like auto-assigning tasks and populating to-do lists based on ticket types. We really need to get this sorted out quickly, so any suggestions would be greatly appreciated! Thanks!
2 Answers
Have you checked out HelpScout? It’s pretty solid, but there's also FreeScout, which you can self-host for free. The add-ons are cheap, and it has good functionality.
You're asking for a lot from a free solution, but if you're open to a one-time purchase, Jitbit has been excellent for us.
I second FreeScout! The basic version is free, and it offers O365 connectors right out of the box for additional functionality.