I've been dealing with crashes and Blue Screen of Death (BSOD) errors for about a month now, so I decided to reinstall Windows. Many of the errors I encountered seemed to point to bad drivers or corrupted Windows files, like win32kbase.sys and various kernel errors. However, while trying to install Windows, the system reboots every time I enter the Product Key.
I attempted to revert to older versions but kept crashing at the Getting Files stage, usually around 78%. I've tried using a single stick of RAM and ensured only the bare minimum peripherals are connected (just the keyboard and mouse). All other components, including my GPU, are removed.
Here's my setup:
- Motherboard: Asus ROG Strix Z790-A Gaming WiFi II
- CPU: Intel i9-14900k
- RAM: Teamgroup T-Force Delta RGB DDR5 RAM 48GB (2x24GB) 7200MHz PC5-57600 CL34
- GPU: EVGA 3080
I have a new SSD arriving tomorrow that I hope can solve the issue, as I'm suspecting the current SSD might be faulty. I ran memtest86 on my RAM last week and it passed with no errors after four passes. I've turned off XMP, reset the BIOS to default, disabled BitLocker, and turned off Safe Boot. The only thing I haven't tried yet is using a different USB drive for the Windows installation.
The BSOD errors I keep encountering include:
1. THREAD_EXCEPTION_NOT_HANDLED
2. NTFS.sys / NTFS.sys system thread exception not handled
3. 0xC0000005 (unexpected error during installation)
4. KMODE_EXCEPTION_NOT_HANDLED 0x1E
5. 0x80070057 - 0x40036 (unexpected error)
6. SYSTEM_SERVICE_EXCEPTION 0x3B
7. REFERENCE_BY_POINTER 0x00000018
8. KERNEL_MODE_HEAP_CORRUPTION
Any insights or suggestions would be super helpful!
3 Answers
It sounds like your system is pretty unstable right now. With those kinds of errors showing up, it might be an issue with your memory or the BIOS settings. I would recommend trying one RAM stick at a time to see if that helps. Make sure to check your manual for the correct slot to use with a single stick. If the problems persist regardless of which RAM stick you use, then the CPU could be at fault, especially given the known issues with Intel's recent generation processors.
Getting a mix of those crash errors means memory issues might be the main culprit. Ensure you run tests on each RAM stick individually. If you've ruled out the RAM, it’s possible the CPU could have some issues, especially if it's a known faulty model due to previous firmware problems.
I doubt it’s the SSD causing these problems. Those errors suggest a broader system instability. Since you've already reset your BIOS settings to default and disabled XMP, this points to something deeper, perhaps hardware faults. Double-check that all your BIOS settings are correct and explore the potential for a faulty CPU if memory troubleshooting doesn't resolve the issue.
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