I'm trying to do a fresh OS install on my new Dell Latitude 5450, but I'm hitting a wall. This model isn't quite like the others we usually use, so our automated imaging process isn't working for it. Right now, I'm okay with handling this manually since it's just one device.
The problem is, while it boots into the out-of-the-box Windows 11 Home without any issues, I'm having trouble getting a licensed copy of Windows 11 installed. When I try to boot from a USB drive with the installer, I only get to the "Where do you want to install Windows" screen—but the internal drive doesn't show up at all. The only option is the USB drive itself, so I can't proceed with the installation. I'm suspecting there's a simple BIOS setting I'm missing that would allow the internal drive to be detected. Any advice?
4 Answers
Another tip: consider updating your ISO to include the drivers for the storage controller you need. It could be a quick fix for the issue you're having.
You might want to check the BIOS settings. Make sure the storage option is set to AHCI instead of RAID. Most Dell laptops default to RAID mode, which can cause issues like this. You can also download the necessary storage driver from the Dell website and load it during the Windows setup if needed.
Just a heads up, Windows Home edition on a work laptop isn’t the best. I wonder why you went for that? But yeah, it sounds like a driver or BIOS setting issue that needs sorting out.
Why do you need to look for support on forums? Is Dell support really that slow? I would think they’d be able to help with issues like this pretty quickly.
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