I've noticed that access requests are flooding in from various channels like email, chat, and tickets, and it's becoming a challenge to manage everything effectively. I see inconsistent approvals and tracking changes is proving difficult. We've tried to encourage the use of tickets and reminded teams, but things are still all over the place. I'm considering whether to enforce a single request path for access or to maintain a flexible approach but ensure everything is documented. Has anyone successfully streamlined this process without creating bottlenecks?
4 Answers
Look, the way to encourage ticket use is simple: only process requests via tickets. Make it clear that nothing else is accepted. Trust me, you’ll be thankful in case of an audit. Plus, it helps build a clearer framework for access control, like a CMDB and user access reviews.
I say tighten it up! Who cares if it slows things down a bit? You really need to keep track of who has access to what and when; that paper trail is crucial.
Honestly, just forward everything to the help desk. It'll make things simpler!
We do that already, but people still find ways around it. Just trying to keep everything organized.
Not having a single request path is just asking for trouble. You really should enforce one method; it’s the only logical solution.
Yeah, I'm starting to lean that way too. It’s getting too messy with everything being so scattered.