I own an iPhone SE 3rd Generation, and recently, the home button started malfunctioning—it would work intermittently and now it's completely unresponsive. I took it to Geek Squad for a repair and, while filling out the paperwork, the staff member asked for my phone passcode so the technician could use it during the repair. I told them I thought my passcode wouldn't be necessary, but they explained it was needed to test the phone afterward. They did mention I could remove my passcode entirely before dropping it off, but I'm not comfortable with anyone having unrestricted access to my phone. I've read online that passcodes aren't typically needed for repairs, so I'm confused about why Geek Squad is saying otherwise. Can anyone clarify this situation for me?
1 Answer
They should not need your passcode for a home button repair. A lot of repairs and diagnostics can be run without unlocking the phone itself. If Geek Squad is insisting on a passcode, it might imply they aren’t using the standard Apple diagnostic tools, which is concerning for your privacy. I would recommend either asking them for reassurance about their processes or considering an alternative repair service.
Exactly! And it’s odd they didn’t mention the option to erase your data and set it up as new. That would’ve clarified the situation.