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Should Vulnerability Fixes Be Part of My MSP’s SLA?

September 11, 2025 5 answers
Asked by CloudySkies42
I'm trying to figure out how to handle vulnerabilities found in our network by our managed service provider (MSP). It's not explicitly stated in our service level agreement (SLA) whether these fixes are included or if I should expect additional charges. I assume that if our MSP is responsible for setting up and securing our network, they should also address any vulnerabilities they discover. How do other organizations manage this aspect when working with an MSP?
IT contracts MSP network security SLA System Operations vulnerability management

Answers

PatchMasterX
From my experience, the arrangement varies. Most MSPs will include essential updates under the contract, but things like major hardware changes or third-party issues might be billable. It's best to assess the nature of the vulnerability and discuss with your MSP. Just remember, constant communication is key to avoiding surprise charges!
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TechSavvy88
It really comes down to how your contract is written. Each MSP might handle this differently.
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NetworkNinja95
As an MSP myself, I always refer back to the contract for what's included. If there's an optional service that covers vulnerability fixes, you'll need to authorize that. Otherwise, we usually find a way to include it under the current scope, or the scope may need to be expanded. Just keep in mind that while some issues might be quick fixes, others can take time and might involve extra costs depending on the situation.
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InfosecGuru007
Hi there! This should definitely be detailed in your service contract. Remediation can get complex, so be ready for some additional costs if analysis or significant fixes are necessary. If it's vague, make sure your contact in your organization discusses it with the MSP directly to clarify what's expected in future meetings.
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SecuritySleuth22
Contracts are crucial here. My previous MSP included routine patching, but other enhancements were considered additional services. It’s all about understanding what’s in your managed services agreement and being proactive in those discussions with your account manager to clarify expectations.
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