I'm working at an IT solution provider, and we've been hitting some bumps with maintaining Kiosk machines. Fixing issues on-site is wasting our time and resources, plus our clients often send incomplete reports with blurry photos, which complicates things even more. When new technicians went on-site for training, my experienced colleagues had to oversee them remotely, spotting mistakes and helping out via voice communication. After a lot of discussions, our leadership finally approved MDM! We decided to go with Airdroid Business MDM because it's more affordable than Intune and comes with Kiosk mode, remote monitoring, and other useful controls. However, getting the MDM approved is just the beginning for me. I'm tasked with rolling it out all on my own since the rest of the team is busy with daily support. I know that zero-touch enrollment is the best way to go, but I'm curious if anyone has faced similar challenges. What common pitfalls should I be wary of as I start rolling out this MDM solution?
2 Answers
Yeah, this project is quite a big deal. Getting everything enrolled is just the tip of the iceberg. You'll need to set up daily management processes, troubleshoot methods, and designate responsible persons. It's important to have all these details ironed out early on.
Take it slow! Start with a smaller group of kiosks before rolling out to all locations. Keep your leaders in the loop about your deployment strategy and timelines. It’s also critical to communicate that you’ll need more resources. Plus, make sure Airdroid is ready to provide good support if you run into any tech issues.
Thanks! I definitely need to talk to my leadership. So far, communication with AirDroid has been smooth, and their replies are prompt.
OMG, I hadn't even thought about those issues. Thanks for the advice!