I'm attempting to install the 'My Templates' add-in on a user's classic Outlook, but I'm running into an error message that says 'Something went wrong.' Despite other users being able to install add-ins without issues, this one just won't work for me. Has anyone else encountered this problem?
3 Answers
It's a global issue on Microsoft's end. I have an open ticket with them, but so far no help. There are also other people reporting the same issue: https://learn.microsoft.com/en-us/answers/questions/5607020/outlook-my-templates-app-is-missing-and-could-not
It might be worth checking if the add-ins were supposed to automatically install. I've heard of a few users who had similar problems and couldn't get their templates loaded. Let's see if we can figure this out together!
Yeah, keeping an eye out for updates sounds like a good plan!
I can confirm I'm facing the same issue! It's frustrating because it seems like it should just work. Maybe there's a bug with the installation process? Anyone found a workaround?
Thanks for the insight! If there's a common issue, hopefully, they release a fix soon.