I'm having a tough time with Adobe's perpetual licenses, specifically for Acrobat Pro 2020 and Acrobat XI. After life-cycling a couple of older PCs, I'm unable to reinstall the licenses on new machines. These licenses were originally purchased through an authorized vendor and have always worked fine until recently.
What's weird is this issue is popping up for multiple previous versions of Acrobat. Even when I try entering the serial number during or after the installation, the software just won't validate. It actually crashes within a minute of launching, leaving no clue as to what's wrong, just a frustrating endless loop.
Has anyone else dealt with this, or do you think Adobe is trying to push us away from perpetual licenses?
5 Answers
It sounds like you might be dealing with some licensing issues. I know that pre-cloud perpetual licenses for programs like Photoshop often can get tied to the machine they were originally installed on. You might want to check if your licenses are transferable, as that can cause problems during reinstallation.
Yeah, I can relate. I've noticed that there’s a difference between having a perpetual license and getting perpetual support. You might want to reach out to either Adobe support or your vendor for help; they could have some guidance on the licensing issue you're facing.
I can't help much, but I had a perpetual license for 2020 too. I got a notification saying it was end of life and they'd prefer pushing subscriptions moving forward. If I were you, I’d avoid reinstalling and just keep what you have; it might still work without updates.
I totally feel you! I had issues getting Acrobat XI to install on Windows 11 myself. It seems like Adobe is making it harder for users who rely on older versions.
It’s worth noting that 2020 Acrobat version recently reached end of life, which may lead to problems in using older versions. Although we didn't face these issues directly, it's pretty frustrating how they seem to want to phase out perpetual licenses without proper support.
Yikes, I hope that’s not the case! Any tips on how to verify this before I lose my mind?