I've hit a weird snag with Universal Print in our office. We've deployed it to all users, without any specific groupings, but there's one user who can't get the printer. When he tries to add it manually, he faces a 'failed' message. I tested it by logging into the machine with another account, and it worked just fine. We even deleted and recreated the problematic user's Windows profile, but he's still getting the same error when attempting to add the printer. Any suggestions on how to fix this? Thanks!
1 Answer
Have you checked the Event Viewer for any errors related to printing? You might want to run this command to pull up the specifics: `eventvwr /c:Microsoft-Windows-PrintConnector/Operational`. Look for events like Event 22, which notifies you about jobs waiting, or Event 27, which indicates impersonation issues. Those might give you some clues.
I tried that, but I got an error saying the Event Viewer can’t open the log or custom view. It mentioned something about the Event Log service not running or the query being too long.