I've had some problems with my XPS 17 9720 since I reinstalled Windows 11 Pro. While most things are working great now, I'm facing a couple of issues: 1) Whenever my laptop goes to sleep overnight and I wake it up, all my Bluetooth connections drop and I have to restart to reconnect them. 2) After a restart, I sometimes get a blue screen with options to Restart or Troubleshoot, but if I select Restart, it usually works fine afterward. I've also noticed that the Dell Support Assistant has been taking longer than expected to complete. Both Dell Update and Windows Update say everything is up to date. Any ideas on how to fix these Bluetooth issues? Thanks! - dave
2 Answers
If you're getting blue screens, it might help to get the dump files for a better analysis of the BSODs. You can find these in the C:WindowsMinidump folder. If there aren't any dump files there, follow a guide online to set your system to create small memory dumps. This way, we can pinpoint what's causing the crashes.
It sounds like a driver issue. I would recommend trying to uninstall your Bluetooth driver through the Device Manager. After that, check the manufacturer's website to get the latest drivers for your specific wireless adapter. Sometimes the default drivers can cause these kinds of problems after a system reinstall.
That's strange; there's no Minidump folder in C:Windows. What's the next step?