What Are Some Common Tech Myths That Need to Go?

One of the biggest tech myths is that IT can see your password if you call for help. Nope! We can’t see it. Passwords are stored using a hash, so we can't retrieve the actual text. We can reset your password, but that’s it—no peeking allowed! And then there’s the idea that IT can monitor everything you do on your device. While we have some backend visibility, we’re definitely not watching your every move. Most of us are just trying to manage our workload, not snoop on users! Lastly, this idea that IT folks are ‘experts’ who know everything? False! Technology changes so rapidly, and the best skill we have is knowing how to search for solutions when something pops up.

There’s a belief that most IT staff would rather solve user problems than just close tickets, but honestly, it's often more about keeping numbers in check. Sometimes, it’s just about getting through the workday efficiently rather than solving every little issue.

A common myth still kicking around is that you need to defrag your SSD. In reality, defragging can actually harm SSDs rather than help them, as they work differently than traditional hard drives. It’s a good idea to skip that for solid-state drives!

And how about the notion that "my kid is a computer genius" just because they can navigate the TV remote better than adults? Navigating tech doesn’t necessarily mean they’re tech whizzes!

Another classic tech myth is that users reboot their systems before calling for help. Let's be real—most people skip that step, and it can solve a lot of issues right from the start!