I'm currently working with a client who has experienced a change in leadership, including a new president and board members. The new president can't access the GoDaddy account for their hosting and domain, although she can get into the WordPress site. We're attempting to recover the account, but it's proving to be a challenge. The two-factor authentication process is complicating things, especially since the registered phone number is a landline that can't receive text messages for the 6-digit codes. The email linked to the account is also partially obscured, making it unrecognizable to her. This situation is not new to me; it's the third organization I've encountered where only one person has access to critical accounts. I'm wondering if hosting services like SiteGround and GoDaddy provide solutions for this type of multi-owner setup, or if there's something I'm missing. I've noticed that NameCheap offers a 'Share Access' feature for domains, which seems like a smart way to handle this.
5 Answers
Great question! You're not the only one dealing with this. GoDaddy has a feature called Delegate Access that allows account holders to grant access to others without sharing passwords. This lets team members manage specific aspects of the account while keeping security intact.
To set it up, just log into the GoDaddy account, head to Account Settings, and find Delegate Access. You can invite others and give them different permission levels.
For the current recovery situation, I suggest contacting their support team for help with the identity verification issue. It's true that many people don't know about these tools until they're in a bind. Good luck!
Using a dedicated business password manager and service accounts is a great approach too. This can simplify access issues and protect important accounts without making things complicated.
Definitely encourage them to create organization-owned emails and use role-based permissions for accounts. Platforms like Durable make multi-admin setups much easier by combining site access with operational tasks.
Good news! GoDaddy does have options for multiple account ownership, so they could utilize that to grant access to others without sharing sensitive information.
It sounds like they really need to get more organized! As for access to emails, it would help to ensure multiple people have the right credentials for various services, not just one individual. Technology can only do so much if the organization isn't set up well in the first place.
Yes, that’s a solid point! The current president does have access to their Gmail, WordPress dashboard, and even MailChimp. I point out the disorganization because it’s affecting both of us—it doesn't help the situation at all. I found out that GoDaddy Account Recovery might help switch the SMS code to Voice Verification, which means they could use the landline for verification. That's my next recommendation.