I'm working in an older shop that still relies on Nagios for monitoring. Currently, we handle high-priority alerts—especially those that occur off-hours—through an email-to-text message service. For instance, we can send alerts to @txt.att.net. However, I just learned that AT&T is phasing out this service and expect others to follow suit. I'm curious to hear what solutions you all are using to get notified about significant disruptions during off-hours. Any suggestions on effective phone alert systems or other methods?
7 Answers
xMatters is what we use; it integrates smoothly with many systems.
OpsGenie is a solid choice. An app is crucial for alerts, especially one that can break through any silent settings.
PagerDuty is also my go-to for alerts.
We implement a SIP VOIP plugin for Nagios, which works well for alerting.
PagerDuty is a great option! It can bypass Do Not Disturb settings on both Android and iOS, and it has features like built-in schedules and escalations. Plus, it lets team members swap shifts if someone needs coverage. It even keeps track of the on-call schedule, which makes it super useful for managing alerts.
That does sound useful! Our team rarely gets alerts off hours, so we don’t usually have an on-call rotation, but I can see how this would be perfect for more active teams.
At my workplace, we use OpsGenie combined with Alertmanager. For personal use, I stick with PagerDuty and Uptime Kuma. They all have their strengths and offer solid alerting capabilities.
If you’re using Nagios or Icinga2, consider SIGNL4. It integrates well and is effective for notifications.
I've had a similarly great experience with PagerDuty at a previous job. It really is a solid tool for handling alerts.