I'm part of a small IT team with three members, and we're currently managing about 450 endpoints, which includes a mix of laptops, desktops, and over 20 servers. We don't have a Remote Monitoring and Management (RMM) tool in place yet, and our update management is not structured either.
We've considered Microsoft Intune due to our existing O365 setup, but it seems like it won't support servers, and our licensing mix (Basic, Standard, E3, and Apps) adds complexity. We're now looking into dedicated RMM solutions.
NinjaOne came to our attention, but management is not happy with the pricing. Atera appears to be more cost-effective, especially since it charges per technician given our number of endpoints. However, we're unsure about the practical trade-offs with Atera.
For those who've used Atera or any similar solution, how dependable has it been for you? Are there any significant pitfalls we should know about before making a decision? Additionally, are there other options that might be a better fit for a small team managing this many devices?
5 Answers
Action1 is a solid choice. It's free for your first 200 endpoints and offers great support and modern security features at an enterprise level.
I've tried Automox and SolarWinds for 150 endpoints by myself, and I think either could easily scale for 300. It all depends on what you really need for your management tasks.
We're using NinjaOne for about 120 endpoints across different locations, and it works impressively. It has great features for remote scripting, third-party app updates, and detailed reporting. We've customized alerts for critical issues like firewall and BitLocker status, which has been really helpful.
I'd recommend steering clear of Datto and Kaseya. They’re cheap, but you often end up with tools that leave a lot to be desired.
Atera could be a great match for your situation, especially with its per technician pricing. It effectively handles patch management, remote access, and alerting without much hassle. The only downside I've noticed is that the reporting isn't as robust as some competitors, but it’s manageable.
Totally agree with that!