I'm starting a junior IT site admin position next week, and I'm feeling a bit anxious since I don't have much hands-on support experience. To better prepare myself for the job, I want to ask my manager some good questions on my first day. Here are the main responsibilities I'll be taking on: assisting with IT and site administration, managing user accounts in Active Directory and Microsoft 365, and providing technical support. I've already thought of a few questions like what systems we use and the most common support issues. Any suggestions on what else I should ask?
3 Answers
Make sure to find out how they document their network and devices. Asking about their IP management system could really help you understand the infrastructure better.
It's smart to ask about any documentation style guides they use. Consistency in documentation can save you a lot of time later!
Definitely ask what your first 90 days will look like and what they expect you to achieve by the end of that period. It gives you a clear goal and direction right from the start!
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