I'm in a frustrating situation with Apple regarding a returned iPhone that cost me €1,400. I used the UPS return label they provided, and even though the package was delivered to Germany, it was supposed to go to Poland. I've called Apple several times, and they've told me different stories: sometimes that my refund has been initiated, and other times that it's not processed because of the shipping error. UPS confirmed that the investigation into the delivery issue was in my favor, but Apple insists they haven't received the investigation results. Now, I'm stuck between these two companies, and the only option I see left is to initiate a chargeback with my bank before time runs out. Has anyone faced a similar issue with Apple or UPS? What should I do?
4 Answers
Have you tried reaching out to a local consumer help team or making your issue public on social media? It worked for me in a similar situation with a bank. Sometimes bad press gets companies moving faster than customer service does!
A chargeback could lead to your Apple account being suspended if it's for services related to digital media. I’d recommend getting legal advice on this first. If you decide to charge back, make sure you have all your evidence organized.
Before you go the chargeback route, make sure to back up everything. It's vital to save your photos, videos, and music outside of Apple’s cloud, just in case they decide to lock your account as a retaliation.
If you're at your breaking point, consider shooting an email to Tim Cook at [email protected]. Keep it short and to the point: mention your order number, the confirmation from UPS about the loss, and your loyalty to Apple. Include any proof you have like screenshots or prior emails. It might just get their attention!
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