I recently tried to download a scriptwriting program from a website I've used before without issues, but this time my computer got infected. After the download attempt failed, my computer started acting strangely, shutting down on its own and sending me password change notifications for my Steam account. I believe someone might have access to my system since they managed to access my email and Steam account details, even closing some of my open browsers. I disconnected from the internet and turned off my router. I've tried running some CMD commands I found online to fix the issue, but nothing worked, and now my computer is off. I'm worried, especially about my game accounts and ensuring my computer is safe to use again. What steps should I take next?
4 Answers
I agree with the others; it’s vital to get rid of that infection entirely. Don’t try to recover anything from the computer unless it's absolutely necessary. Just do a full fresh install of Windows from a USB created on a clean device. That way, you minimize the risk of bringing any malware back into your system.
It's really serious if you think someone has remote access. Make sure to create a bootable USB drive with Windows installation files (do this on a different, secure computer). Then, wipe your infected computer and reinstall Windows. Also, flag any bank cards linked to your online accounts until you’re sure everything is secure.
If you suspect your computer is infected with malware, it’s crucial not to reconnect it to the internet yet. Keeping it turned off is a good first step. I recommend changing your passwords for affected accounts, like Steam, as a precaution. Also, consider doing a clean install of Windows to wipe everything. Just avoid trying to back up any files you haven't saved elsewhere before the infection, to prevent bringing any malware back with you.
Whatever you do, don’t try to salvage files before reinstalling! If they managed to get into your system remotely, it’s a good bet that the infection is deep-rooted. Keep your computer off until you're ready to wipe it clean.
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