I recently purchased a 64 GB set of RAM from Newegg, but unfortunately, both sticks are dead on arrival (DOA). Now, I'm in a bit of a bind because the price has doubled since I ordered! I'm wondering if I can expect a full replacement under warranty, or if I'm going to have to shell out an extra $600 to buy the same product again. Any advice or experiences you can share about dealing with returns or exchanges for parts like these, especially since they are from Patriot Memory?
5 Answers
What exact issues are you having with the RAM? I had a similar scare with a 96 GB set I bought for a steal, and when I got it, it wouldn’t boot. I ended up RMA-ing it, and Newegg sent me a new set without charging me more, despite the price hike. But before you do all that, check your motherboard's BIOS settings. Sometimes, it’s just a compatibility issue that can be fixed without needing new RAM.
Honestly, if you're not confident in Newegg, contacting the manufacturer directly for a replacement might be your best bet. Just saying, I've heard mixed reviews about Newegg these days.
First things first, find out what Newegg can do for you. Memory can be tricky because they might just refund you instead of offering a replacement since the price increased. If you feel like you're not getting a fair shake, contacting the manufacturer is definitely an option, but they could also just refund your original purchase price.
Have you checked with Newegg directly about this? They should be able to give you the info you need about your options for replacement or refund.
If you go for an RMA to get a replacement, you should typically just get an exchange. But if you opt for a refund, you'll have to buy new ones at the current price, which obviously is much higher now.
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