We're a small nonprofit looking for recommendations on ticketing software or a database management system. We hold a monthly diaper distribution event where families must register to receive diapers. The registration form includes information like the child's name, their name, and their county, along with optional details like phone number, email, refugee status, and ethnicity. First-time families can either pre-register online or sign up on the event day. After registration, families present proof of the child's identity (like a birth certificate) and receive a laminated card indicating the diaper size they need.
Currently, we're using a large Excel spreadsheet combined with Microsoft Forms for registration, but I want something more streamlined. Ideally, I'd like a system where families can present a card or a QR code for easy scanning, allowing us to access their information and previous diaper pickups while being able to update their size easily. I'm looking for options that are either free or low-cost, as we are a small organization, but we can consider paid options if they're budget-friendly and possibly grant-eligible.
4 Answers
If you're looking for something free, try BoldDesk. It’s designed for non-profits and could be a pretty solid fit for your needs!
You might want to consider using Airtable or CiviCRM. Both platforms are user-friendly and can manage your registration and ticketing efficiently. Plus, Airtable offers cloud-based solutions that are quite effective for nonprofits. Don't forget to check if they have any discounts for your organization!
Back in the day, Opting for a custom database using Microsoft Access was common, but nowadays, there are modern alternatives like Airtable that might suit your needs just fine. Make sure to look out for nonprofit discounts as well!
Happyfox Helpdesk has a section dedicated to nonprofits, and it looks like they might offer what you need in terms of donor and volunteer management. You may want to check it out!

Thanks! I'll definitely look into Happyfox then.