Hey everyone! I'm in a bit of a bind. My son's Xbox account was hacked and the email linked to it was changed, leaving me without access. I'm really wanting to cancel the Game Pass subscription tied to that account, but since I can't get in, I feel stuck. I've tried reaching out to Microsoft's helpdesk, but all I get are those frustrating automated responses. Any advice on how to handle this?
2 Answers
It's a tough situation for sure. Honestly, the best course of action is to contact Microsoft directly. I know it sounds frustrating because you'll likely deal with bots, but keep pushing through their support options. Sometimes it's just a matter of persistence. Good luck!
I feel you, Microsoft's customer support can be rough. That's actually why I switched to PC gaming. Their systems can be really frustrating sometimes, especially with access issues like this. But definitely focus on getting that Game Pass canceled; maybe try reaching out via social media too? Sometimes that yields better results!
Haha, that's been my experience too! It can really feel like they don’t care. I hope you can figure out a way to cancel it without dealing with all that.
Yeah, I totally get that frustration with the bots. When I called them last time, I ended up navigating through a lot of automation too. Just keep trying, you might reach a rep eventually!