I need some urgent help! I accidentally downloaded a Trojan virus on my main PC, and now I notice that my account information for apps like EPIC Games is being altered. I've already set up an appointment with GeekSquad, but I'd appreciate any advice from those who have dealt with this situation before. Also, I can't log into my Microsoft account because my security details and email have been changed. What should I do next?
3 Answers
First things first, shut down your PC immediately. Then, using another secure computer or your phone, change the passwords for any account you've accessed on that infected PC. It's really important to enable two-factor authentication (2FA) on those accounts too. If you can't resolve the issue, you might need to perform a secure wipe of your PC and reinstall Windows from scratch.
If it's too complicated to mitigate the issue, starting fresh might be the best option. Wipe your hard drive to remove any traces of the Trojan and reinstall the operating system.
Make sure to back up all your important files to an external drive or a separate drive that isn’t infected. Then, create a bootable USB using the Windows media creation tool or Rufus. Use that USB to boot your PC and reinstall Windows, wiping all partitions as you go. After that, don’t forget to change your passwords everywhere! Also, make sure to scan your backed-up files with tools like Malwarebytes or RogueKiller before putting them back on your PC.
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