I have an iPad M4 that's covered by Apple Care, and I started experiencing charging issues with it. After visiting the store, they agreed to replace it, but mentioned it would take about 10 days for the process. Now that the 10 days are up, I called the Apple Store to check on the status, and they informed me they don't have any stock and need another 10 days to get one. I'm wondering if I should just wait it out or if there are any other options I should consider.
3 Answers
Waiting seems to be your only choice right now. They can’t provide a replacement until they actually have one in stock, so you’re kind of stuck.
Honestly, it looks like you have to either wait the extra 10 days or request your old iPad back. At least you still have the damaged one with you for now.
I was instructed to keep the old one until the new one comes in. Just spoke to the manager, and it seems like they’re trying to expedite getting the new iPad.
Have you thought about it being more convenient to send your iPad directly to a repair center for a replacement? Instead of going through the store, you could have had an empty box shipped to you and avoided this wait altogether.
I was told to visit the store when I called about support.
Ten days for a replacement is already frustrating, and now asking for another 10 days feels excessive.