I'm trying to understand what a fair timeframe for an express replacement of my iPhone 15 Pro should be. About a week ago, I arranged for the replacement through my AppleCare plan. The support team initially told me it would arrive within 1-2 days and charged me $1400. However, when I checked in on Wednesday, they mentioned there were delays at their repair center and promised I'd have it by Thursday noon at the latest. When I called back on Friday, they said it might not even ship until Tuesday the 21st. Does anyone else think that a wait time of a week and a half is unreasonably long, especially with a phone being essential? I'd feel less irritated if it was just a watch or iPad, but not having a working phone is tough.
4 Answers
If it hasn’t shipped after 9 days, definitely escalate it. There are major delays happening, partially due to parts shortages. Just be persistent with customer support. They're swamped right now.
I totally get your worries! I’m waiting for a replacement too, and so far no emails about getting it picked up. I’m starting to think it might take a long time.
It’s frustrating for sure. Just keep calling them for updates. If they’re experiencing delays, that's their issue, but you should stay on top of it to push for quicker responses.
I heard similar today—they mentioned that global issues and device availability are slowing down repairs and replacements. They're saying to expect about 2-3 weeks for shipping. I'm just finishing up my third week waiting for my 15 Pro Max.
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