Hey folks, I could use some guidance on maintaining updated documentation for customer networks. Here's my current setup: I design and document the network maps using draw.io, detailing the topologies with IP addresses, devices, and connections. I also keep all access credentials stored in Devolutions RDM for daily use in remote support.
The issue I've been facing is documentation drift. With every small change—like adding a new device or tweaking a VLAN—the draw.io diagram often doesn't get updated. This can happen either by me or by team members, leading to confusion and challenges in troubleshooting.
What I really need is a reliable source for device and network information, an inventory that tracks IPs and locations, and ideally a way to visualize the network topology. I looked into NetBox, but it seemed quite complex for my needs. What's your experience with keeping network documentation accurate in a multi-tech environment? I'm looking for practical solutions that people actually keep up with!
5 Answers
Switching to an Infrastructure as Code (IaC) approach would really help. It can self-document as you go along, which saves a lot of time and hassle!
A simple solution is just to update the documentation as changes happen. I think you're making it more complicated than it needs to be. Sometimes keeping it straightforward is the best way to go.
If you're relying on manual updates, you're setting yourself up for failure. Seriously, you need to automate the documentation process. Tools that map your environment automatically will save you from the headache of constant updates.
The key is to make your documentation easy to update. You don't need to create detailed illustrations every time something changes. Just keep it user-friendly and accessible!
I suggest using phpIPAM for IP management. But remember, it's equally important to have a solid network structure and consider how your team collaborates on updates—is everyone on board with that? Also, Guacamole is great for managing access connections.
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