I'm curious about how different companies handle communication during O365 outages like the one we experienced last week. If both email and SMS services go down, what alternative communication methods do you use to keep employees connected? We currently use Google for chat as a backup, but I'm looking for other easier or more cost-effective solutions.
9 Answers
For day-to-day, we rely mostly on SMS, but for serious situations, we use PagerDuty to keep everyone informed.
If there's an outage that lasts over 24 hours, we'll start making some calls or create Google accounts for everyone. Usually, it's not a big deal since these issues are rare.
Honestly, when everything else fails, I just shout at people. It's a classic move!
We use WhatsApp for departmental chats and have a company-wide read-only group for announcements. But, I admit, it works well for our small team!
When tech fails, nothing beats a whiteboard in the staff room and good old paper notices! Also, word of mouth is surprisingly effective.
Phone calls, faxes, and even land mobile radios are our go-to backups whenever there's an outage.
Honestly, I just kick back. In most cases, the system gets sorted out before we can really do anything. No one’s life is on the line, right?
We have a virtual PBX setup and a different mailing route just in case our primary systems fail. It gives us peace of mind.
I stick to good old phone calls. Sometimes you just gotta go back to basics!
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