I recently updated the SPF, DKIM, and DMARC records for our domain and confirmed they all passed on both DMARCtester and mail-tester.com. Despite these improvements, I'm still seeing our emails ending up in spam folders. Contextual details: Before I joined the team, our domain was not properly set up and was sending out hundreds of thousands of emails monthly, resulting in a reported bounce rate of 20%. Is it possible that our previous actions have damaged our reputation, or am I missing an additional step in the configuration?
5 Answers
I've seen a similar scenario before! Sometimes a gigantic email signature filled with images and promotional links can trip spam filters up. Make sure your signature isn't too elaborate. Also, consider checking your domain against blacklists at spamhaus.org — mail-tester might not cover everything!
I experienced something like this where just a tiny HTML tag in the signature was enough to flag emails as spam; you might want to keep it simple!
One crucial tip is to separate your transactional emails, marketing messages, and personal communications onto different subdomains. This approach protects your primary domain's reputation. Also, keep an eye on link URLs in your emails since they can trigger spam filters too. Plus, make sure your bulk emails have proper unsubscribe options as both Google and Yahoo look for that now.
Should I really consider starting fresh with new domains for each type then?
It often takes time for changes to be reflected in some systems. Keep checking those logs and your domain's IP reputation. Also, consider reading up on the anti-spam guidelines from Microsoft and Google for further insights. Good luck!
I'll look into that — thanks for the heads-up!
Remember, SPF, DKIM, and DMARC are essential for proving that your domain is authentic, but if the content is spammy, filters will still flag it. It's important to ensure your content aligns with best practices as well.
Is it too late for us to recover from this, or can we still improve as we’ve fixed the technical aspects?
Sending out that many emails could definitely hurt your domain reputation, even if you're now following the rules. Just be mindful about the content in your emails. Different systems may classify emails as spam in different ways, so look closely at why your emails are bouncing, and consider the URLs you include in your messages too.
Totally agree; if marketing keeps sending bulk emails from your main domain, it could really hurt your overall reputation.
I checked on a blacklist and it looks like we're clear, but I haven't looked at spamhaus yet.