I set up a trial Microsoft 365 tenant for a client a few days back, and it was supposed to be active for 30 days. But now when I try to log in, it says that my admin account doesn't exist. Has anyone else run into this problem? What can I do besides creating a new trial account? Time is tight for my client, and we really need to resolve this quickly.
2 Answers
You might want to try logging in through the admin portal using the onmicrosoft.com username. Also, double-check the partner or admin center to see if your tenant is still there before considering a new trial account.
I faced a similar issue with a trial tenant. Sometimes it's just a sync problem on Microsoft's side. Try using the direct links like portal.office.com or admin.microsoft.com instead of the regular sign-in page. If your tenant was created through a partner or trial signup, the global admin might not be fully set up yet, which could cause issues too. If nothing works, opening a support ticket via the trial tenant signup page could help them find or recover your tenant.
I was using the global admin account to sign in. It worked a few days ago but now it seems like it just stopped. It's pretty strange that I could log in before and not now.