Hey everyone! We're a large company and we're facing some frustrating issues with our Mac laptops. When we send these Macs to our users' homes, they connect to their local WiFi without any problems. However, when they come back to the office, they can't connect to our company WiFi unless we rebind them using Jamf or self-service. We're trying to figure out what's stopping them from connecting automatically. Also, I've checked the Wi-Fi certificates, and those seem fine. It looks like the laptops are dropping off the domain, and we end up having to manually re-add them to re-establish connectivity. Any insights on the necessary settings in Jamf or what might be causing this issue would be greatly appreciated!
1 Answer
It sounds like your office WiFi might be using 802.1x, which means that the user or device needs valid credentials to connect. You could check with your network team to make sure that the right certificates and profiles are being pushed out via Jamf. When everything’s set up correctly, it should work seamlessly!
I think you might be on to something! Once I figured out the terminology, it seemed like the rebind could be creating a new session or certificate for authenticating. Just to clarify, is your Wi-Fi setup certificate-based?