I have a client puzzled by an email issue where their manager received an email from accounting that they claim they never sent to him. The original email was addressed only to the owner and the tax preparation person. However, due to a BCC rule set by the owner, he receives copies of all emails where he's not in the recipient list. The owner verified he didn't receive any direct email to the manager. The email trace shows both the owner and manager received the email simultaneously, but the headers indicate the manager was not included in the original recipient list. I'm looking for insights into what might have caused this and how to explain it to the client without placing blame. Any thoughts would help!
1 Answer
This sounds like a tricky situation! One possibility is that the manager could have been BCC'd by accident. This wouldn't show up in the email headers, so it can be easy to overlook. Maybe you should check with the accounting team to see if they might have hit the wrong key while sending the email.
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