I've been having a frustrating issue with my Windows laptop and MacBook for the last six months where both devices keep losing their Wi-Fi connection. Initially, toggling the Wi-Fi off and on would fix the issue, but it quickly escalated to needing to restart the devices completely. Now, sometimes even that doesn't help. My devices can't find the router at all, making it seem like there's an issue with the router itself. I contacted my internet provider multiple times, tried all their suggestions, including changing the router and upgrading my internet plan, but nothing has worked. It's a small studio apartment, so signal strength shouldn't be a problem since the router is right there with me. My MacBook disconnects after just a few minutes, while my Windows laptop takes ages to reconnect and often needs a hard reset. I'm baffled by this and doubt it's a device issue since both started acting up simultaneously. What can I do to troubleshoot this further?
5 Answers
Try running a latency monitor on your Windows laptop to see where the connection fails. This can help identify if the issue is with your router, modem, or something further down the line. Check out the network analyzer tool on GitHub.
What's the make and model of your router? Sometimes ISP-provided routers can be pretty subpar. Have you checked the web to see if other users with the same ISP and router model are having similar issues? Buying your own high-quality modem/router setup could help you avoid this kind of hassle in the future.
From what you’re describing, the internet provider would generally think the devices are at fault, especially if resets temporarily fix the problem. It could be related to your hardware. What models are you using for both laptops?
I'm using an Asus TUF gaming F15 for Windows and a MacBook Pro with a dual-core Intel i5.
You might want to insist on a technician visit. If multiple devices are having connectivity issues, it’s a sign that something is definitely wrong on the provider’s end. Sometimes playing hardball is necessary to get solutions. Also, check your line for any faults.
Yeah, I think you’re onto something. Firmly pushing for that technician visit might finally get them to take action.
When you say you lose access, does the device just get disconnected, or does it stay connected to the router without internet access? Understanding this can help pinpoint the issue better.
They actually get disconnected completely, and my router doesn’t even show up in the list of available networks.
Great idea! I’ll look into whether others are experiencing similar problems with this setup.