I'm having trouble with my company laptop that was shipped from the US to my country. It connects to WiFi but keeps saying "no internet," even though I can access the network. I've tried restarting both my laptop and the router but nothing has worked. The laptop is password locked, and the IT guy won't give me the credentials until my start date. I've heard it could be a regional issue or something related to network settings I can't access yet. Should I just wait for IT, or is there anything I can do in the meantime? Any advice would be greatly appreciated!
5 Answers
It's a bit unclear from your post. Are you able to connect to the WiFi network itself, but not access any websites? Sometimes Windows shows "no internet" due to connection tests failing—maybe access to certain servers is blocked. If you're really just seeing that warning but the network seems functional, don’t stress too much about it. Your IT should be able to sort this out easily.
Honestly, I’d suggest just waiting for IT to get in touch. They should have you sorted with access soon.
Make sure you have today's .NET Framework Security Update KB5082417 installed. Sometimes, updates can affect internet connectivity.
This is a bit puzzling. Since you haven't officially started yet, maybe your access is limited until then. It's common for new employee accounts to activate only on the start date. Also, issues like DNS can lead to the "connected but no internet" message—might be worth mentioning to IT as well.
It sounds like there could be some VPN or firewall settings causing the trouble, especially since it's a company device. Definitely check with your IT team when you get the chance; they will have more insights based on your company's network policies.

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