Hey everyone, I have an MSI GP63 Leopard 8RE, and I'm facing a strange issue where it restarts suddenly after about 4 to 5 hours of use. There are no freezes or BSODs, just an instant reboot like I hit the power button. This problem started after I upgraded to Windows 11, and even after a clean install of Windows 11 23H2, the issue persists.
Here are some specs for context:
- **Laptop**: MSI GP63 Leopard 8RE (i7-8750H / GTX 1060 / 16GB RAM)
- **BIOS version**: E16P5IMS.109
- **OS**: Windows 11 Pro 23H2 (clean install)
- **Battery**: Faulty; it shuts off instantly when unplugged
- **Thermal Paste**: Recently replaced
- **Cooling Mode**: Always on Cooler Boost (fans at full speed)
- **Temps**: Idle around 45-50°C, light usage 55-65°C, max temp 80°C.
**Symptoms**:
- Laptop reboots suddenly after 4-5 hours.
- No BSOD, just restarts with the BIOS noting "System wasn't shut down properly."
- Doesn't happen during active usage like gaming.
**Event Viewer Logs** show:
- Event ID 41: Kernel Power (unexpected shutdown)
- Event ID 6008: Previous shutdown was unexpected
- Event ID 1796: Secure Boot variable update failure (repeats before restart)
- Event ID 5010: Intel Wireless-AC 9560 driver crash (began on July 5)
**Questions**:
1. Could Event 1796 (Secure Boot fail) be causing these reboots?
2. Could the Intel Wi-Fi driver crash (Event 5010) be related?
3. Should I update the BIOS to E16P5IMS.110 for firmware fixes?
4. Is a dead battery or unstable power delivery possibly the culprit after long idle times?
5. Any advice on pinpointing the exact issue before I start replacing hardware?
3 Answers
Event ID 5010 commonly points to driver issues, so updating the Intel Wireless-AC driver might be a good move too. Even though it sounds like the restarts aren’t directly linked, a fresh driver could help overall system stability. But again, focus on the hardware first, especially since the battery is dead.
Also, updating the BIOS could help with compatibility and stability problems you’re encountering. The BIOS version available might fix any firmware-related issues you're having, especially related to power management since you're seeing Event ID 1796 in your logs.
Good point! I hadn’t considered the BIOS update as a priority. I’ll check that out after I replace the battery.
It sounds like a couple of issues could be at play here. Given that your battery is faulty, it can definitely cause stability problems. Since the laptop restarts after several hours, it's possible that the battery isn't providing power adequately during low usage periods. You might want to consider replacing the battery before diving into BIOS updates or driver issues. That could stabilize things as a start!
Thanks for the advice! I was thinking the battery might be part of the problem, especially since it just shuts off when unplugged. I'll look into replacing it first.
That makes sense! I’ll handle the hardware issue first, but I’ll keep the driver updates in mind once everything is stable.