I'm experiencing a frustrating issue where my PC's screen goes black and the audio freezes while I'm playing games. After this happens, the monitor enters standby mode, and I have to force shutdown by holding the power button. When I reboot, I've noticed that my CPU temperature is unusually high for idle, sitting around 60-70 degrees Celsius, which makes me think it could be a temperature-related problem.
I've already tried updating and reinstalling my GPU drivers, cleaning the dust from my fans, running Windows Memory Diagnostics multiple times, and performing both the /scannow and disk check commands. For reference, my setup includes an Intel Core i7-12700F CPU, an NVIDIA GeForce RTX 3060 GPU, and 16GB of DDR4-3200 RAM in an Acer Nitro N50-640 D20E2 pre-built system. I've also attached two Minidump logs that were created 40 minutes apart for further diagnostics.
2 Answers
That spike in idle temps isn't normal at all! It sounds like your cooler might not be installed correctly, or the thermal paste has dried out. I suggest reapplying thermal paste and reseating the heatsink to see if that helps. Also, if you check the Event Viewer for WHEA errors or kernel power events, it can help you figure out if the issue is related to the CPU, GPU, or PSU.
If you found those kernel power critical errors, it's a good sign you're on the right track. You might want to look into the specifics of those errors. They usually point to which component is having issues, whether it’s the PSU, CPU, or GPU.
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