Hey everyone, I'm really hoping you can help me out. I've been having this frustrating problem where my PC shuts down suddenly while I'm gaming. Instead of a blue screen, it just gives me a black screen and then restarts on its own without needing any input from me. I've run a few tests to try and get to the bottom of this.
I took a look at the Event Viewer, but I didn't find anything too alarming, just a couple of warnings (10016 and 6062). I also used the built-in Memory Diagnostic tool and the OCCT test—both of those came back clean. I ran 3D Mark too and it performed well without any issues.
Interestingly, I can easily watch YouTube or surf the web for hours without any problems. It seems like the trouble only starts when I'm playing games. I have a sim rig setup, and I can load up a game like Lemans Ultimate and even get to the track, but before I can start a race, the PC resets, usually around 78% loaded. If I use my main monitor without the second one, I might be able to play a couple of laps before it shuts down again. However, for other games like Crew Motorfest, I can play for about 10-15 minutes before it resets.
I'm starting to feel confused about what's causing the issue. I initially thought it might be the RAM, but since tests showed no errors, I'm wondering if it's maybe the GPU instead. I could really use some advice on what to check next!
3 Answers
It sounds like a frustrating problem! From your description, it might be worth looking into your cooling system. I had similar shutdown issues tied to overheating, although I got BSODs as well. In my case, it was a faulty cooler that led to overheating after some time. Even if your memory tests show no issues, faulty RAM could still be the culprit. Do you have any spare RAM sticks lying around that you could test out? It might help narrow down the problem.
Following what the bot suggested might help! If you can boot into Windows, check your C:WindowsMinidump folder for any crash logs. Those dump files are super useful for diagnosing issues like this. Once you find them, zip the folder and upload it to a file-sharing site. Multiple dump files will help get to the root of the issue, so even if you only have one or two, share those and take a look at configuring your system to create small memory dumps in the future.
Definitely follow the bot's instructions since they can really pinpoint the issue. In the meantime, have you tried using a tool like Specify to gather information about your system? It could give us a clearer picture and help troubleshoot better. Just run the tool and share the report link so we can take a look!
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