Why is Gmail moving all new emails to the trash?
Asked by
CuriousNomad22
My wife's Gmail account has started automatically moving all incoming emails to the trash. While we can easily remove the rule and retrieve the emails, I'm really curious about how and why this is happening. She has also recently changed her password, which adds to the mystery.
Answers
Another possibility is if there were auto-forwarding and delete settings active in the account. That could cause emails to get forwarded to another email address and then deleted from her inbox, giving the appearance that they're going straight to trash.
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This strongly suggests the account may be compromised. Iโd recommend checking all devices, logging out everywhere, and changing the password immediately to prevent further issues.
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Exactly! If they can hijack a session cookie, simply changing the password won't help. It's best to log out of all devices and reset her password completely. Also, enabling multi-factor authentication (MFA) would add an extra layer of security.
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This kind of issue often stems from clicking on suspicious links. What likely happened is that your wife fell victim to a phishing attack; a bad link could lead to a fake login page where attackers got her credentials and set up that rule to keep her from noticing any odd activity, like password change notifications.
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