I've been having a really frustrating experience with the marketplace support team. I've noticed that they respond quickly to some issues, but when it comes to urgent matters—like something that could potentially suspend my account—it's been crickets for days. Can anyone explain this trend? Is there a way to get faster support for critical cases?
4 Answers
Have you considered what level of support you're subscribed to? Sometimes, the response times really depend on that. If you’re on a free plan, the delays can be pretty common.
Honestly, if you’ve got the free support plan, I wouldn’t expect much help. In most cases, it seems like those plans just don't get the same level of attention, which is a bit unfair.
I get your frustration! It doesn't make sense that they'd respond right away for issues like limit increases but leave you hanging on something as critical as identity verification. It's definitely worth checking if they're prioritizing certain cases over others.
Hey there! Sorry to hear you’re having these issues. If you want, you can share your details and case ID here, and I'll see if I can help get this escalated for you.
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