I've been having an issue with my PC restarting unexpectedly when I'm playing games. It goes black for a second and then reboots, but I never see a blue screen of death (BSOD). This usually happens after my PC has been on for several hours, and it's pretty random—some days it doesn't happen at all. I've checked the temperatures with MSI Afterburner, and those seem fine. It first occurred after playing about 3 hours of Deep Rock Galactic—after that, I lost audio and had to reboot manually, which fixed it for a bit. Then, while playing Devil May Cry 5, the reboot happened right after entering a mission, even though it used to run fine. This started occurring after I did a clean install of Windows 10 on my SSD since my old HDD was failing. Also, I've noticed some odd behavior like the monitors turning off while audio continues playing, which sounds glitchy. Turning the PC off for an hour seems to help for a little while until it starts acting up again. Any insights or suggestions on what could be causing this? Here are my specs: AMD Ryzen 5 5600G, 16Gb RAM, 64-bit Windows 10 IoT Enterprise LTSC 21H.
3 Answers
It sounds like your PC might be having some power or overheating issues. Make sure to check all the temperatures with HWInfo and visually inspect that all the fans are running properly. Also, look into the Event Viewer for any critical errors that might help pinpoint the problem. It's possible that you’re getting a Kernel-Power error, which usually indicates an unexpected shutdown, but you need to dig deeper for more details.
There's a handy tool called Specify that gathers logs and system information that could help troubleshoot this issue. It’s worth a shot! You can download it, run it, and it will generate a report you can share. Just follow the instructions, and it'll provide useful info about your setup.
You might want to collect some dump files for more accurate analysis. If you can boot into Windows normally or in Safe Mode, check the C:WindowsMinidump folder for crash logs. Try to gather multiple files, zip them, and upload them for analysis. If you don’t see any, it might be worth changing your dump settings to get more useful logs next time.
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