Why Isn’t My Instagram Business Account Receiving Webhooks From Random Users?

I’m working on something similar and hit a snag with webhooks too! I noticed that I only get notifications for messages, but I'm missing webhooks for comments or mentions. Make sure your webhook app settings have the correct checkboxes enabled for comments and reactions. Checking permissions can also help clear up issues. Good luck!

Glad to hear your issue got resolved! Just a note: sometimes, it could just be a specific Instagram account that encounters issues. Have you tried switching to a different Instagram account for testing? It might appear everything is configured, but glitches can occur with specific accounts.

Hey! Just wanted to mention that I've encountered a similar issue with the Instagram Graph API. I was able to get the webhook functioning by ensuring I had the `pages_manage_metadata` permission approved. Without it, it can work for admin accounts but fail for everyone else. Might be worth double-checking that in your app settings!

That's a tough one! It sounds like you've covered most of the bases already, but here are a few things to consider: 1. Ensure that your app is fully compliant with Meta's requirements, including the business documentation. 2. Remember that the messaging experiences differ across platforms. Sometimes, users logged into Facebook may have issues messaging an Instagram account. You could check if you need to add more testers for your app on each platform. It can be quite complex, so don't let it discourage you!