I'm using a Lenovo Ideapad Gaming 3 and the trackpad is functioning fine, but I'm having issues with my mouse, especially since I need it for CAD projects. The mouse lights up when I connect it, and my phone charges via USB, so I suspect there might be a hardware issue. Here's what I've already tried:
- Uninstalling and reinstalling the "Universal Serial Bus Controller" and "Mice and other pointing devices" in Device Manager.
- Attempting to update the system (but the Windows 11 update failed to install).
- Trying to reset the computer (also failed).
- Testing both USB ports (they're right next to each other).
- Restarting the laptop.
- Using the Fn + F10 key.
- Running the command sfc /scannow, among other troubleshooting steps.
Is there a way for me to confirm if it's definitely a hardware problem?
2 Answers
Have you tried testing another mouse on your laptop? If that doesn't work, plug your current mouse into a different laptop to see if it registers there. If the new mouse you bought isn't working, then it's likely there's an issue with your laptop's USB ports.
First off, check if the mouse appears in Device Manager when you plug it in. Also, see if any other devices you connect to those USB ports show up there. If the mouse is functional on another computer, that points towards an issue with your laptop. Additionally, does Windows make that chime sound when you connect or disconnect something from those USB ports? If not, it might indicate a problem with the USB ports themselves.
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