I made the mistake of trying to access a sketchy website directly on my Samsung TU7000 65 TV instead of using an HDMI connection from my laptop. Now, there's some sort of virus on my TV that's making it automatically open the model information and remote access settings. To make matters worse, I'm locked out of the settings, and the power button won't turn it off. When it starts acting up, I've been unplugging it to cut the power. I even tried a factory reset through the escape key on the remote, but the issues came back within an hour. I'm really at a loss here and just want to use my TV again!
2 Answers
I suggest you factory reset the TV while it's off the internet. Just to be safe! When you reset it, you can definitely reconnect it later, but just make sure to avoid those kinds of websites again. Some guides online mention that reflashing could be necessary, but try the reset first before going down that road.
First off, you should immediately disconnect your TV from the internet to prevent any more issues. Once it's offline, see if the strange behavior continues. It might help to get a streaming stick or a box for any web-based apps you want to use, so you don’t have to access them directly on the TV anymore.
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