Hey everyone! I'm having a really tough time with my iPhone 14 Plus. I've been facing issues like failed calls, problems with my eSIM, and distorted audio. It's been a wild ride trying to get this sorted out. After going through chat support, multiple visits to the Genius Bar, and a lot of back and forth with my carrier, I've finally set up an express replacement.
Here's the kicker: I'm leaving for a month-long volunteer trip on July 10th, and I need this replacement sorted by now, as I won't have access to mail while I'm away. On July 2nd, a hold was put on my card for the express replacement, but today I found out there's no product available until July 8th, which means I'd have to wait even longer to receive it. I was told I might even be billed for a second device unless I could cancel it, but there's no guarantee that will happen.
I really can't afford to get another cheap phone for my travels, plus I need a smartphone for my trip. I've expressed my frustration, especially since I was told the replacement would be overnight, not potentially taking 7-8 days. So I'm feeling a bit lost and worried about being out $820 and possibly without a working phone during my trip. Any thoughts or guidance on what I can do next?
2 Answers
Honestly, I think you're in a tough spot. If I were you, I wouldn’t have opted for a replacement this close to your trip. But, since you’re already in this situation, you might want to escalate your issue to a higher-level support team at Apple. They might have better solutions or can possibly expedite the replacement for you.
I totally get how frustrating this must be. It sounds like you did everything you could in advance. If you haven’t already, see if you can get anything in writing from Apple about the shipping timelines to back up your case. Also, if you have to, consider disputing that charge if they didn't deliver as promised. Good luck!
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