How to Handle a Denied Refund Request for a Subscription?

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Asked By CuriousCat1987 On

I recently subscribed to an app with the hope of trying out a 3-day free trial, but I forgot to cancel before it expired and ended up being charged $30, which is a lot for me. I've reached out to Apple for a refund, but they denied my request. Now I'm trying to get a refund through the app itself, but I'm anxious about the possibility of being denied again, especially since Apple is asking me for feedback on my cancellation. Can anyone provide advice on how to navigate this situation?

3 Answers

Answered By ChillPill42 On

Honestly, it's a tough situation. Make sure you cancel at least 24 hours before your trial ends next time. If Apple already denied your refund, they're usually pretty strict about those decisions. You might still want to reach out to the app's support for any additional options, but just keep in mind that it might not work out this time.

HelpfulHarry99 -

Yeah, contacting the app developers can sometimes yield better results. They might have a different policy.

Answered By UserError404 On

Once they deny the refund, it's generally final. You've got to be careful with trial subscriptions; you really have to keep track of those expiration dates! It's a hard lesson learned.

Answered By FeedbackNinja On

I get where you're coming from, but they’re pretty firm on these policies. It’s still worth a shot to give the developers a message, but it’s likely they won’t give a refund for this mistake.

CuriousCat1987 -

Thanks for the input! I'll definitely reach out to the app's support team.

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