I've been dealing with a recurring blue screen of death (BSOD) on my laptop. The issue seems to stem from a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error, and I've managed to generate a minidump file after many failed attempts. The specific problem points to ntoskrnl.exe, which I understand is the kernel executable, but that doesn't help me narrow down the exact issue. I've already run chkdsk and memory diagnostics without finding hardware problems and plan to run DISM and SFC next. The blue screens are happening intermittently, often when I'm using external drives or playing games. I'd like some advice on how to further diagnose the root cause of these BSODs.
3 Answers
First off, getting those dump files is key because they contain crash logs that help with diagnosis. You should check the C:WindowsMinidump folder to see if there are any dump files available. If you find any, zip the folder and upload it to a file-sharing site like catbox.moe or mediafire.com. Having multiple dump files for analysis is better, so if you have only one, consider altering the dump type to Small Memory Dump for future crashes by following guides online. This way, the system saves any new dump files without overwriting the previous ones.
I took a look at your dump file, and it’s not specific about the error apart from it being a system or driver issue. Please provide a full list of your system specifications so we can dig deeper into potential causes. Given the vague nature of the error, a Windows reinstall could be the way to go. You'd have to back up data, but it could help resolve the issue.
BSODs can arise from various sources, so I'd suggest starting with your full PC specs. You've mentioned having an MSI GP66 Leopard laptop, which is good to know. Also, check your Windows version and if you've done any clean reinstalls recently. A picture of your motherboard and GPU could help if it’s a custom build. If not, the hardware might just need a thorough check or even a Windows reinstall if problems persist.
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