Hey everyone! I'm in a bit of a dilemma and need your advice. Earlier this year, I helped my stepmom set up her website using WordPress, including graphic design and everything, for only $600. We don't have a close relationship, which makes it awkward, and I felt like charging full price would be inappropriate. Now, she keeps asking me for small updates, like adding listings since she's a real estate agent. These usually take me less than an hour, and I haven't charged her yet. But today, she requested two updates that need to be done ASAP, and I'm getting a bit frustrated because I have a full-time job and other side work. Have any of you dealt with managing a family member's website? Do you charge for the small stuff, or would invoicing feel weird? Thanks for your thoughts!
5 Answers
Just a heads up, never mix pricing and family. Since your relationship isn't super close, it's better to finish these updates and then gently suggest she hires someone else for future work. Trust me, bailing out is the best option here.
Consider putting together a monthly package for updates. This way, you charge a flat rate for any changes she wants, making it easier to manage expectations and your workload.
When I do work for friends or family at a discounted rate, I send an invoice showing the full price and then apply a discount to zero or whatever I feel is fair. This way, they see the true value of the services without the awkward discussion. Like, for a $375 service, I'd show it, then put 'less family discount: -$375.' It makes things clear and avoids any confusion.
The worst decision I ever made was building a free website for my brother. It ruined our relationship because of constant change requests and his demanding attitude. I suggest you be cautious and set clear limits on what you're willing to do for free.
Oh man. I’m so sorry to hear that! How did you end up handling it? Did you transfer the work to someone else?
Communication is key here! It's important to let her know that you were happy to help with the original discounted build and specify what kinds of updates you’re okay with doing without charge. Set some boundaries about what you’re comfortable handling regularly and if she requests more than that, offer a quote for those services.
This is a great response, thank you!
Yes! Starting that conversation upfront will help avoid issues down the line.
You’re totally right - I made a mistake which I now regret. I was just trying to help since my dad asked for it. But I definitely need to set some boundaries now that I'm busier.