I recently had a scammer link my bank card to their Apple ID, resulting in unauthorized charges. I blocked my card and reported it to Apple, who initially promised a refund. However, days later they've said they cannot facilitate a return or reveal the thief's identity, leaving me feeling completely helpless. I also tried SMS chat support, but it didn't help. What steps can I take next to resolve this situation?
4 Answers
Just a heads up, depending on where you are, some regions like Australia are getting better responses from Apple about scams. If you cancel your card or dispute any legit transactions, though, it could cause issues with your Apple account.
You should definitely contact your bank and ask to file a chargeback. They can help you get your money back since your Apple account remains secure, but your bank account was compromised. They're usually pretty good at handling these types of issues.
It's really frustrating when this happens. You’re right that Apple might not be able to disclose the scammer's Apple ID. Make sure you’re persistent with your bank; they should be dealing with chargebacks. I've had this issue too, and my bank handled it quickly.
Calling your bank is key here. If the fraud account linked to your card has been closed, you might be eligible for a refund. Just keep in mind it can take up to 30 days if you used a credit card. But if they bought gift cards, then that gets complicated.
Exactly! Always address fraudulent charges through your bank. They have the processes in place to handle these disputes and can manage the situation with Apple for you.