I'm a system administrator primarily focused on technical and infrastructure tasks, but recently my company has shifted gears and assigned me to handle ERP responsibilities. I've got little experience with this area, and now they want me to train users at a new branch. ERP feels like a whole different beast compared to my usual work, and I'm struggling to get a grip on it. For those who have faced similar changes, how did you adapt to understanding ERP systems well enough to train others? Any advice on resources, strategies, or tips to ease this transition? Or should I suggest that the training be handled virtually by the respective users from the main branch instead?
1 Answer
I once worked in ERP consulting and can tell you it’s no small feat to train others, especially without prior experience. From my perspective, it's essential that the main branch employees handle the training because they know the specific practices their departments follow. Rushing into this without proper knowledge would likely set you and the new branch employees up for failure, given the complexity of some ERP systems.
True! It's not just about learning the software, but also grasping the business rules and building relationships with decision-makers. If you fail to understand that side, you can’t effectively teach anyone.