We're looking to replace our aging Dell storage array next year as it's hitting end of life. We've had a rough experience with Dell's support—it's been disappointing enough to hinder major projects because of their slow response times. For example, we once waited three days for a replacement HDD, despite having a four-hour support agreement. I'm exploring other solutions and would love to hear experiences from others regarding their support quality and reliability. I've noticed HPE is quite common, and Pure Storage seems to come up often too. What are some good alternatives?
3 Answers
Different needs, different budgets. PureStorage and Nimble are great for performance but can get pricey. We ended up going with Lenovo because of their aggressive pricing—can't say much about support yet since we haven't had to use it much.
Sounds like a smart move! How's the performance so far?
If you're open to an Open Source option, TrueNAS can be a fantastic choice. I use it at various locations, plus my homelab. Can't vouch for their enterprise support since I've never used it, but the system itself works great.
We've been using IBM FlashSystems, and they're fantastic. Very competitively priced and reliable. Some command-line tweaks are needed, but nothing too crazy—just a solid performer all around. My experience with their support was typical, not great but not terrible either.
Nice! Lenovo is often overlooked, but they do offer some impressive options.