I'm looking to set up a system where all AWS Health alerts generate new JIRA tickets for our project. The catch is, I want to avoid creating duplicate tickets since forwarding emails directly to our JIRA Service Management project will likely lead to duplication. Any advice or solutions would be greatly appreciated!
1 Answer
Hey! I’ve done something similar before and you can approach it in a couple of ways. The official method suggests using AWS's recommended practices. Alternatively, you could create a semi-custom solution with EventBridge, Lambda, and the JIRA API. You can write a custom script in Lambda tailored to your needs. To avoid duplicates, consider using DynamoDB to store AWS Health event IDs and have your Lambda check that before creating a ticket. Let me know if you need more details!
Thanks man, I'll reach out if I have some questions.